Contact Us

Have a question or need assistance? We're always here to help, we can not wait to hear from you.

Get help online

Get answers to frequently asked questions (FAQs) anytime without having to spend time on a call.

If you're new to Optum Specialty Pharmacy, and looking to get started filling your prescriptions with us, please contact us at 1-855-427-4682.

If you're an existing patient, and re-registered with HealthSafe ID, sign in to your account to:

• view your prescription history
• request a refill
• track current orders
• make a payment
• request statements
• meet one-on-one with a clinician to answer any questions you might have regarding your medication or condition with BriovaLive

If you have questions about home infusion services, visit us at https://infusion.optumrx.com .

Reach us by phone

For any questions related to your specialty medications, account issues, or prescription notification preferences, please contact us at 1-855-427-4682.

For statement questions or to pay your bill call us at 1-855-577-6521.

If you have questions about home infusion services please call us at 1-877-342-9352.

Reach us by email

For billing related questions, email us at OptumSpecialtyPatientBilling@optum.com

For technical and all other questions, email us at digitalresolutionteam@optum.com

For providers, email us at SpecialtyProviderHelp@optum.com