Have a question or need assistance? We're always here to help, we can not wait to hear from you.
Get help online
If you're new to Optum Specialty Pharmacy, and looking to get started filling your prescriptions with us, please contact us at 1-855-427-4682.
If you're an existing patient, and re-registered with HealthSafe ID, sign in to your account to:
- view your prescription history
- request a refill
- track current orders
- make a payment
- request statements
- meet one-on-one with a clinician to answer any questions you might have regarding your medication or condition with BriovaLive
If you have questions about home infusion services, visit us at https://infusion.optumrx.com .
Reach us by phone
For any questions related to your specialty medications, account issues, or prescription notification preferences, please contact us at 1-855-427-4682.
For statement questions or to pay your bill call us at 1-855-577-6521.
If you have questions about home infusion services please call us at 1-877-342-9352.
Reach us by email
For billing related questions, email us at OptumSpecialtyPatientBilling@optum.com
For technical and all other questions, email us at firstname.lastname@example.org
For providers, email us at SpecialtyProviderHelp@optum.com
A member of our team can help answer any questions you have. Just call us toll-free at
AlabamaBirmingham 1100 Lee Branch Lane Birmingham, AL 35242 Toll Free: 888-432-2797 Fax: 888-229-8897 Mon-Fri; 8:30am-5:00pm CST
CaliforniaLos Angeles 4900 Rivergrade Road, Ste E110 Irwindale, CA 91706 Toll Free: 866-792-3683 Fax: 866-227-1948 Mon-Fri; 8:30am-5:00pm PST
FloridaMiramar 9994 Premier Parkway Miramar, FL 33025 Toll Free: 855-438-4510 Fax: 888-868-6210 Mon-Fri; 8:30am-5:00pm EST
IndianaJeffersonville 1050 Patrol Road Jeffersonville, IN 47130 Toll Free: 855-242-2241 Fax: 877-342-4596
KansasLenexa 11142 Renner Boulevard Lenexa, KS 66219 Toll Free: 877-307-9905 Fax: 877-307-9907 Mon-Fri; 8:30am-5:00pm CST
LouisianaLake Charles 1737-A Sam Houston Jones Pkwy Lake Charles, LA 70611-5454 Toll Free: 855-232-2896 Fax: 888-292-5575 Mon-Fri; 8:30am-5:00pm CST
MassachusettsAvon 145 Bodwell Street, 2A Avon, MA 02322-1179 Toll Free: 877-633-4807 Fax: 877-292-5799 Mon-Fri; 8:30am-5:00pm EST
MississippiColumbus 3539 Bluecutt Rd. Columbus, MS 39705 Toll Free: 866-306-8900 Fax: 866-843-2339 Mon-Fri; 8:30am-5:00pm CST
NevadaLas Vegas 8350 Briova Drive Las Vegas, NV 89113-2256 Toll Free: 866-618-6741 Fax: 866-618-6692 Mon-Fri; 8:30am-7:00pm PST Sat; 8:30am-5:00pm PST
New YorkLong Island City 30-30 47th Avenue, Suite 410 Long Island City, NY 11101 Toll Free: 866-903-4466 Fax: 718-391-0777 Mon-Fri; 8:30am-5:00pm EST
TennesseeFranklin 1893 General George Patton Drive, Ste. 106 Franklin, TN 37067-6319 Toll Free: 866-791-8679 Fax: 888-791-7666 Mon-Fri; 8:30am-5:00pm CST
TexasSan Antonio 5627 University Heights, STE #108 San Antonio, TX 78249 Toll Free: 855-427-4682 Fax: 877-342-4596 Mon-Fri; 8:30am-5:00pm CST